Privacy Policy
We, our, and us means Falcon International Bank.
This is our privacy notice for our customers. When we use the word "you and your" we mean the following types of customers:
All of our consumer customers who have a continuing relationship with us, such as:
- Deposit Account
- Loan Account
- Credit Card
- Safe Deposit Box
- Self-directed individual Retirement Account where we act as custodian or trustee
- Home Mortgage brokerage
We will tell you the sources for nonpublic personal information we collect on our customers. We will tell you what measures we take to secure that information.
We first define some terms.
Non-public personal information means information about you that we collect in connection with providing a financial product or service to you. Non-public personal information does not include information that is available form public sources, such as telephone directories or government records.
An affiliate is a company we own and control, a company that owns or controls us, or a company that is owned or controlled by the same company that owns or controls us. Ownership does not mean complete ownership, but means owning enough to have control.
A non-affiliated third party is a company that is not an affiliate of ours.
The Information That We Collect
We collect nonpublic personal information about you from the following sources:
- Information we receive from you on applications or other forms
- Information about your transactions with us
- Information about your transactions with non-affiliated third parties
- Information from a consumer reporting agency
Information We Disclose About You
We do not disclose any nonpublic personal information about you to anyone, except as permitted by law.
The Confidentiality, Security and Integrity of Your Non-public Personal Information
We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information.
Non-public Personal Information and Former Customers
We do not disclose nonpublic personal information about former customers, except as permitted by law.
How to File a Complaint
We are chartered, licensed and/or registered under the laws of the State of Texas and by state law are subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against us should contact the Texas Department of Banking through one of the means indicated below.
In Person or by U.S. Mail:
Texas Department of Banking
2601 North Lamar Boulevard, Suite 300
Austin, Texas 78705-4294
By Telephone:
(877) 276-5554
By Fax:
(512) 475-1313
By E-Mail:
consumer.complaints@banking.state.tx.us
Via the Internet Website:
www.banking.state.tx.us
