SHAZAM R.A.D.A.R. Implementation
Protecting you from unauthorized use of your debit card is one of our top priorities at Falcon International Bank. To mitigate fraud, we have partnered with SHAZAM, our electronic funds transfer network, to implement a monitoring system, called SHAZAM R.A.D.A.R., to help guard your debit card against fraudulent activity. If suspicious activity is detected on your debit card, you will be contacted by Falcon International Bank, or from a SHAZAM fraud specialist calling on our behalf, to verify the transactions in question.
To ensure that we can reach you promptly if fraudulent activity is suspected, we need to have current contact information on file, including:
- Primary phone number
- Secondary phone number
- Address
- City, State, ZIP code
We encourage you to provide both a primary and secondary phone number to help us avoid any delays in response to fraud alerts. These may be your home, work, or cell phone numbers. It is also very important to keep this information current. If your information changes, please contact us immediately. If you currently have any information that needs to be updated please contact us at (956) 723-2265 Ext. 1440 or if not in the Laredo area please call toll free at (888) 310-2265 Ext. 1440. You may also update your information through your Online Banking account under the Services option or on your next visit to any of our branch locations.
We will keep your contact information strictly confidential. Please remember that we will NOT ask for your debit card number or personal identification number (PIN) to verify your identity. Always use caution when providing your debit card information and contact us immediately if you suspect your debit card has been stolen or compromised. Also, in order to prevent any interruption of service, please inform your account officer of anticipated travel to an area or country outside of your normal travel pattern.
If you have any questions about this letter, please feel free to contact me at the phone number listed below.
Sincerely,
Lance C. Newman
Falcon International Bank
Information Security Officer
Laredo area: 723-2265 Ext.1574
All others toll free: 1(888)-310-2265 Ext. 1574
April 2008
