My dad began his independent electrician’s business in the 1950s. He said that he was awarded a “good sized” job and needed to borrow money to pay for materials. You see, his customer wouldn’t pay him until the job was completed. He needed $5,000. So he went to one of the local banks at the time, handing all of the titles to his work trucks to the bank officer assigned to him.

What came next was a shock: The officer told him that his bank was not a pawnshop. It was ridiculous, the officer said, for him to expect the bank to loan him money based on car titles. No, he would need tax statements, profit and loss statements, tax returns, business plan, pro-formas, cash flow statements, letters of recommendation from his most loyal customers, and on and on.

My dad walked out feeling like a total failure. It wasn’t simply that the bank required more documentation than he had—it was the disdain dripping from the officer’s words. The dismissal of my dad as ignorant and unworthy. He pledged never to put himself in a situation like that again.

Fast-forward thirty years. My dad, chairman of the board of Falcon Bank, made another pledge: Falcon Bank would treat everyone with respect. From the college student opening her first checking account to the seasoned businessman applying for a loan, Falcon would be responsive to its customers’ needs, always. We would never make someone feel the way my dad felt on that long-ago day, walking back to his truck with car titles in hand.

My dad’s pledge doesn’t end at customer service. From this promise to you came free personal and business checking, interest checking, Internet banking, mobile banking, snapshot deposits, bill pay, P2P transfers, and more—including our new website, specifically designed to be more user friendly across all devices. We hope you enjoy the new site, and that it continues to make banking with Falcon a pleasure, rather than the burden my dad experienced almost seventy years ago.

Thank you for your continued support and for your willingness to share your needs with us. We promise never to forget that it’s a privilege to serve you. In fact, it’s a blessing.