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Vision and Mission Statements

Vision. Helping people is at the heart of everything we do. From small towns to big cities, we enhance our customers' lives by offering competitive financial solutions, providing top-notch service, and staying ahead of technological demands. We are guided by faith, lead with integrity, and treat every customer like Family.

Mission. Guided by faith... Grounded by family... Committed to you.

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What's New

Banker of the Month - October

Oct 08, 2020

Norma Rojas has been with Falcon for a little over a year. She is a Teller at the Downtown branch and has demonstrated preeminent customer service. Referring our products and services are the top of her list. She has received the prestigious Circle of Excellence Award for two months in a row. Congratulations Norma!

 

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Banker of Month - September

Oct 08, 2020

Graciela Benavides was named Banker of the Month by her peers. Gracie is part of our New Accounts department from the Hillside branch. She has been with Falcon over three years and has exceptional customer service skills. She is always willing to assist anyone needing help. During this pandemic she has gone above and beyond her duties. Courteous and professional are just some of her many exemplary traits. Way to go Gracie!

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Banker of the Month - August

Aug 24, 2020

Tayde King was named August's Banker of the Month by her peers. She always goes above and beyond her duties assisting her co-workers as well as her customers. Efficiency is this employee's middle name. The work ethic this employee has is second to none. Well-deserved Tayde!!

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Customer Support

(888) 310-2265

24-Hour Teller

(956) 718-2611 - Laredo
(888) 944-2611 - All Markets

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