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Ana Garza has been named Falcon Bank's Banker of the Month for March!

Tuesday, 25 March 2014

Falcon Bank is pleased to recognize the Banker of the Month for March 2014, Ana Garza! Ana works at the Laredo East Branch as a Financial Service Representative. She has been with Falcon Bank for over eleven years. Congratulations to Ana!


Sigifredo Garza has been named Falcon Bank's Banker of the Month for February!

Friday, 28 February 2014

Falcon Bank is pleased to recognize the Banker of the Month for February 2014, Sigifredo Garza! Sigifredo works at the Laredo Downtown Branch as a Head Teller. He has been with Falcon Bank for over four years. Congratulations to Sigifredo!


Another Round of Key Employee Recognitions at Falcon Bank

Tuesday, 25 February 2014

Falcon Bank recently announced the promotion of two individuals, Lorena Zepeda and Homero Torres, at a bank staff meeting on February 25, 2014. Falcon attributes its success in-part to the efforts of extraordinary individuals such as these. 

lorenazepeda Lorena Zepeda was promoted to Call Center Manager. In her new role, she is responsible for overseeing the day-to-day operations of the Call Center Department.
homerotorres Homero Torres was promoted to Senior Loan Workout Officer. In addition to his current duties, Homero supervises the Collection Department and manages several aspects of the Special Assets Department.

Blanca Quinones has been named Falcon Bank's Banker of the Month for January!

Tuesday, 28 January 2014

Falcon Bank is pleased to recognize the Banker of the Month for January 2014, Blanca Quinones! Blanca works in the Call Center as a Call Center Agent. She bas been with Falcon Bank for over eight years. Congratulations to Blanca!


Falcon Recognized with Five Star Service Award!

Wednesday, 01 January 2014

Original article from the Laredo Chamber of Commerce.


Laredo, TX - The Laredo Chamber of Commerce Customer Service Committee hosted the Annual Five Star Service Awards on Thursday, December 5th at the Laredo Country Club.  The Customer Service Committee recognized those local businesses that have gone that extra mile to provide outstanding customer service.

The Chairperson of the Customer Service Committee, Cassandra Wheeler, began addressed all nominees followed by welcoming remarks from the Laredo Chamber of Commerce Chairman of the Board, Javier Moctezuma.  In his welcoming remarks, Moctezuma not only recognized the nominees for excellence in customer service, he commended the nominees for helping to create a service oriented culture in our city as well.

The winners of the Five Star Service Awards were presented with a plaque in recognition of exemplary customer service in the category in which they were nominated.  The winners in each category are as follows:

Best Restaurant - Chick-fil-A North

Financial Services - Falcon International Bank

Hospitality & Entertainment - La Quinta Inn & Suites Laredo Airport

Media & Communications - Laredo Morning Times

Non-Profit Community Services - Children’s Advocacy Center

Professional Business Services - Print X Press

Retail Services - H.E.B.

Wellness & Medical - Doctors Hospital of Laredo

In preparing for the Five Star Service Awards, the Customer Service Committee opened a survey asking the community at large to nominate local businesses in all eight different categories.

This year’s Five Star Service Awards are unique in that winners are not chosen by a panel of judges but by the community at large. The selection process involves two phases: nomination and voting. Nomination is driven solely by the community choosing to highlight any business they feel is worthy of consideration. After the nomination process is closed, a second survey is put together with the names of the top nominees and the voting process begins. The online survey, comprised of the ten different services with more than 30 nominees overall, recorded a total of 1,283 votes and was open to the public to determine the winners of the awards.

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