Falcon Bank Recognizes Denisse Gracia as Banker of the First-Quarter for the Rio Grande Valley Region!
Wednesday, 20 May 2015
Denisse Gracia has been selected as the Employee of the First-Quarter 2015 for the Rio Grande Valley Region. Denisse is a Teller at our Brownsville branch but is training to further assist the branch as a Financial Service Representative. Denisse has been a member of the Falcon family for almost five-years. Congratulations to Denisse on this milestone!
Falcon Bank Announces Slew of Promotions
Thursday, 14 May 2015
Falcon International Bank President and COO, Gilbert Narvaez Jr., has announced the promotions of six individuals: Rafael Gutierrez, Jose Martinez, Laura Santos-Rendon, Jessica Arredondo, Judith Gutierrez and Ricardo Ramirez.
These employees were recognized for their dedication of personal and professional achievement at Falcon Bank’s staff meeting held at the Falcon lake house.
Rafael Gutierrez was promoted to senior vice president of lending. He has been a member of the Falcon family for over 15 years and boasts over 30 years of banking experience.
Gutierrez specializes in commercial lending at the downtown branch and was instrumental in setting up Falcon’s Representatives Offices in Monterrey, Mexico and Guadalajara, Mexico. He graduated with a major in accounting in 1972 from The Universidad Regiomontana in Monterrey.
Gutierrez is a proud member of the San Agustin Diocese.
Martinez was promoted to assistant vice president within the Loan Review Department for the Credit Administration area.
He actively pursues professional development and after obtaining a bachelor’s degree in business accounting with a minor in finance he went on to receive a master’s degree in business administration in international banking. Martinez has been a valued part of Falcon Bank for over eight years.
He is an active member of the Official Ambassadors Program for the City of Laredo’s Conventions and Visitors Bureau and a graduate of the Laredo Chamber of Commerce’s Leadership Laredo Program.
Santos-Rendon was promoted to senior BSA specialist. She is responsible for executing the bank’s anti-money laundering policies and procedures.
Santos-Rendon is in constant communication with account officers and frontline personnel to make sure that the appropriate actions are being taken to ensure that the bank has a strong know your customer program and to educate them on the bank’s due diligence practices.
She has been with Falcon Bank for 13 years.
Arredondo was promoted to operations officer. She has been a valued part of Falcon Bank for over 14 years.
Aside from her day-to-day duties of working in and managing the ATM department, Arredondo’s additional responsibilities include supervising the Bookkeeping Department. She is an active member at St Vincent de Paul Church, and a proud contributor to both United Way and St Jude’s Children Hospital.
She has volunteered for Laredo Junior Achievement and the American Cancer Society and participates in the Relay for Life walks.
Judith Gutierrez was promoted to assistant vice president. She works in the Internal Audit Department and as an auditor she is responsible for providing an independent objective assurance and reporting activity designed to improve the bank’s operations and the systems internal controls.
Gutierrez has been a member of the Falcon family for over eight years. She has a bachelor’s degree in accounting and a master’s in professional accountancy. She is active in the community and represents Falcon by currently serving as chair of Youth Leadership Laredo.
Gutierrez has been on the Leadership Laredo Board for almost seven years and she is currently serving as a Laredo ambassador.
Ramirez was promoted to assistant vice president. He is a native of Laredo and has been with the bank for 10 years.
Ramirez works in the Loan Operations Department and in his new role he will be primarily responsible for ensuring that all loan documentation and transactions conform to policy and regulations along with assisting officers and customers with any loan inquiries.
He holds a bachelor’s degree in chemistry and is currently completing his final semester to earn a master’s in business administration with a concentration in international business.
Ramirez has been banker of the month on several occasions and in 2010 was voted as Banker of the Year.
Victor Barberena has been named Falcon Bank's Banker of the Month for April!
Tuesday, 14 April 2015
Falcon Bank is pleased to recognize the Banker of the Month for April 2015, Victor Barberena! Victor works as a Financial Service Representative at the Downtown Branch in Laredo. He has been a member of the Falcon family for almost ten years! Congratulations to Victor!
Francisco “Paco” Cortez has been named Falcon Bank's Banker of the Month for March!
Tuesday, 31 March 2015
Falcon Bank is pleased to recognize the Banker of the Month for March 2015, Francisco ‘Paco’ Cortez! Paco works as a member of Falcon’s Support Services Staff and has been a member of the Falcon family for over twelve years! Congratulations to Paco!
Falcon Wins Back-To-Back Five Star Service Award!
Saturday, 14 March 2015
Original article from Laredo Morning Times
Nine businesses were honored Thursday night during the annual Five Star Service Awards Dinner and Ceremony at Embassy Suites.
Hosted by the Laredo Chamber of Commerce, the Five Star Service Awards honor businesses that provide superior customer service.
- Falcon International Bank – Financial Services
- Doctors Hospital – Wellness and Medical Services
- Embassy Suites – Hospitality and Entertainment Services
- South Texas Food Bank – Nonprofit Community Services
- Stewart Title Company – Professional Businesses Services
- Chili’s North Laredo – Best Franchise Restaurant
- Border Foundry Restaurant and Bar – Best Independent Restaurant
- Dr. Ikes Home Centers – Retail, Small Businesses
- KGNS TV – Media and Communication Services
As the chamber continues to celebrate its 100th anniversary, the Laredo Chamber of Commerce’s Customer Service Committee presented IBC Commerce Bank the 2015 Five Star Centennial for striving toward the highest levels of professionalism by fostering customer service and employee growth.
"We are very excited to kick off the chamber’s Centennial Celebration with an event that honors chamber members that stand out for their customer service in different industries." said David Newman, chairman of the chamber’s board, in a statement.