We are happy to welcome you back into our lobbies and for your continued safety we’d like to give you a glimpse of what you’ll experience when visiting us --since our lobbies will look and operate a little different.
First and foremost we ask that if you feel ill or have flu-like symptoms that you use our drive-thru facility. Please do not enter the building.
As you walk into our lobbies you will notice that our employees are wearing face masks, but know that we are all smiling beneath them ☺. Also, rather than greeting you with our traditional handshake, we’ll be placing a hand over our heart as a way of greeting each other safely and graciously.
As you enter our building you will notice that we have hand sanitizers throughout, and we ask that you use them and that you stay 6ft from anybody you come in contact with in order to abide by the social distancing guidelines.
We have set up glass barriers at each lobby desk and teller station, and we ask that you follow the floor decals to keep a safe distance from the person in front of you.
We look forward to working with you whether it be in our lobbies, at our drive-thru facilities or online banking. Our goal at Falcon is to make sure that we continue to provide you with the best service even under these unforeseen circumstances.
We thank you for your patronage and patience as we slowly navigate back to business as usual or to our new normal!
With a hand over my heart,
Gilbert Narvaez, Jr.
President & CEO